South Western Railway Reviews

This is a terrible service - if only there was an alternative......,

No clue what there doing first of they charge you 20nfare then when go to the train station they charge you different price confusing day light robbery.

Requested an "open return" ticket on line, and it sold me a "same day return". Cancelling the ticket cost me £10.
When I got an open return, the booking confirmation says the ticket is not valid at any London stations.
No mention of that before I parted with the money. I'm due to travel this morning and I've literally no idea how to get there with the ticket I've been sold!
Next time I'll drive. Well done SWT.

Terrible with customer information. I’ve been sat on this train for over 30 minutes with no information other than “there is a broken down train in our way”. This is completely unacceptable and a huge inconvenience as I am late for a meeting which will now have to be cancelled because I don’t even know when I’ll be arriving at my desired destination. Shameful conduct.

Happy Passengers! My daughter and I are taking our first train trip to Winchester since February (we are big fans of train travel). The ticket officer was very friendly and extremely helpful when we had some confusion about our tickets. Very good coffee in the station too! We feel completely safe in the station and on the train. Good work!

Shower of sh×t just waited 1hr + at penzance railway station and once the train turned up the driver had to have an hours break meaning we didn't set off till 2 and a half hours later, no sorry off the staff or nothing, absolute pee take this company couldn't care less about its passengers bunch of immoral charlatans

I'm writing to apologise for disturbing the staff at the ticket office where I live. On many occasions I've distracted one particular chap from his iPhone, to his obvious displeasure. Maybe he was conducting company business. Maybe not. Rude either way (of me, of course).

I've rated this 3 stars because of the modern and air conditioned train they provided, it really helped with the hot weather so tops to you for that. Other than that the fares were a joke, it cost me £4.80 for a single to go from feltham to wraysbury which is 3 stops... The staff weren't polite either. The thing I don't understand is the fact that GWR which is owned by the same parent company have a good service, why can't it be the same on SWR.

Recently unfortunately I have had to use the trains more then I wanted to, whilst it's over 30 outside the trains are hot and stuffy the air conditioning is never on, the staff as rude and on the verge of aggressive, the trains are dirty in the middle of a pandemic. The toilets are never stocked and are frankly disgusting. I'm sure it's illegal to have such a over heated train with passengers, I did attempt to speak to the train conductor but he looked at me and didn't say anything at all helpful. This is a disgusting service the most uncomfortable journey of my life!

SW Trains are just awful now. One of the worst rated in the country last year, they then went on strike for the whole of december followed by constant delays, engineering works and reduced services. Weekends have been awful, sometimes no trains whatsoever the whole weekend or random delays with rail replacement buses sent to cover them. It's like a never ending saga.

Because it meant using a replacement bus as part of the trip to Eastleigh, it meant I would have to pick up the train at Romsey. This is not an accessible station so they provided a taxi to Eastleigh so that I did not have to wait nearly an hour for the bus to Southampton. All I said was, “How will I get on the train at Romsey if it is not on Platform 1”. Thank you Salisbury, South Western Rail and the taxi driver.

Trains are always late and always delayed. I changed to southern service just to be on time. I decided to come to queenstown road this morning because I had missed my train from battersea park road and i should've just gone to battersea park anyway because this train(queenstown road) was so delayed i couldve caught 2 trains within that time from battersea park. Worse train service provider EVER.

Most pathetic rail company in the world ..... Last 3 months I have made 12 journeys using Southwest trains..... Not once was there no delays, cancellations or engineering works. Over weekends the service is basically non existent as its non stop engineering works for years and years, months and months on end ....
Take a taxi, take a bus, whatever......you will save yourself much grief and money.

Rising prices, falling standards.
10 years ago the fares were okay ish but at least the trains were on time. These days you can't get anywhere on time, and sometimes you can't get anywhere at all. It's actually become cheaper to drive. Even the buses have ended up being faster and cheaper to make an 18 mile journey on average! Yet train is suppose to be the most economical travel. This service needs shutting down.

Worst train service I have ever come across. Trains delayed every day for the last year. Connecting trains are a joke...they do not wait for people. We sprint to the competing train and reach the doors before they close- which is a joke because it was the train before that was delayed/ The staff have no answer for you and just shrug their shoulders at you and walk off. Terrible service.